Contact us

My Hatena profile Frequently Asked Questions

Contact us

If your support matter is urgent, or if you have encountered a serious bug, please contact us directly. Please include your name, email address and a description of the problem and send it us via our contact form. Our support staff will investigate your problem and reply to you by email.

2019年1月23日現在、お問い合わせ窓口が非常に混み合っております。また、はてなダイアリーの更新終了を1/28に予定いたしておりますため、はてなダイアリーに関するお問い合わせに優先してご回答いたしております。そのため、それ以外のお問い合わせについては、回答までに1週間以上のお時間をいただく可能性もございます。大変ご不便をおかけいたしますが、どうかご容赦ください。

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  • If you do not enter an email address you will not receive a reply.
  • Some of your support inquiries may be used on the website for inclusion in our support FAQ (Frequently Asked Questions). Please note that no personal information in regards to you will be listed if we include your question.
  • If you have not received a reply please check your email client's junk mail folder and see if the email was mistaken for spam. Please also change your email client's spam filter settings to allow mailings to be received from the hatena.ne.jp and hatena.com domains.