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About Hatena Points

Contact us

If your support matter is urgent, or if you have encountered a serious bug, please contact us directly. Please include your name, email address and a description of the problem and send it us via our contact form. Our support staff will investigate your problem and reply to you by email.

2019年1月23日現在、お問い合わせ窓口が非常に混み合っております。また、はてなダイアリーの更新終了を1/28に予定いたしておりますため、はてなダイアリーに関するお問い合わせに優先してご回答いたしております。そのため、それ以外のお問い合わせについては、回答までに1週間以上のお時間をいただく可能性もございます。大変ご不便をおかけいたしますが、どうかご容赦ください。

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