Contact us

Search previous questions:

If you cannot find an answer to your question in the Frequently Asked Questions section, please contact Contact form.

Other information about using Hatena's online services

Contact us

If your support matter is urgent, or if you have encountered a serious bug, please contact us directly. Please include your name, email address and a description of the problem and send it us via our contact form. Our support staff will investigate your problem and reply to you by email.

ただいま多くのお問い合わせをいただいており、返信までにお時間がかかることがございます。 順次返信いたしますので、今しばらくお待ちいただけますでしょうか。 大変ご不便をおかけし誠に申し訳ございませんが、ご了承ください。

Name (Hatena ID)
E-mail Address
Usage environment
Inquiry typeOther information about using Hatena's online services
Message
  • If you do not enter an email address you will not receive a reply.
  • Some of your support inquiries may be used on the website for inclusion in our support FAQ (Frequently Asked Questions). Please note that no personal information in regards to you will be listed if we include your question.
  • If you have not received a reply please check your email client's junk mail folder and see if the email was mistaken for spam. Please also change your email client's spam filter settings to allow mailings to be received from the hatena.ne.jp and hatena.com domains.